Exchanges and Returns
Applies to purchases made from www.oboticario.pt
What should I do if I am not satisfied with my purchase?
If you wish to exchange or return goods, you may go to any O Boticário shop in Portugal or contact the oboticario.pt Customer Service within 30 days of receipt to obtain information on the exchange / return process. Goods returned without prior contact will not be accepted.
The following condition must be respected when returning goods:
After contacting oboticario.pt Customer Service and receiving instructions on returning goods, the goods must be sent, appropriately wrapped and including the original packaging, to:
E-Commerce - O Boticário,
Av. Infante Santo nº23 11ºAndar
Please note the following conditions for exchange
If you opt for a refund, please note that:
If your order is delivered with damaged packaging, you must check the contents at the time of delivery and make your complaint to the carrier, before contacting oboticario.pt Customer Service. You must also contact oboticario.pt Customer Service if you receive a package in good condition that contains damaged goods.
Oboticario.pt Customer Service will arrange for collection from the location specified by the customer, in the original dispatch area, and will begin the process of replacing the product.