Exchanges and Returns
Applies to purchases made from

What should I do if I am not satisfied with my purchase?
If you wish to exchange or return goods, you may go to any O Boticário shop in Portugal or contact the Customer Service within 30 days of receipt to obtain information on the exchange / return process. Goods returned without prior contact will not be accepted.

The following condition must be respected when returning goods:
  • Goods must be returned in perfect condition (as sold) with the original packaging and accompanying till receipt or bill.
If the packaging is damaged or the goods have obviously been used, it will not be possible to exchange them or issue a refund.

After contacting Customer Service and receiving instructions on returning goods, the goods must be sent, appropriately wrapped and including the original packaging, to:

E-Commerce - O Boticário,
Edifício Espace | Alameda dos Oceanos
Nº 59 | Piso -1 | Bloco C
1990-207 Parque das Nações 
Telemóvel: 21 3932958

Please note the following conditions for exchange
If you opt for a refund, please note that:
  • Refunds are issued in accordance with the wishes of the customer (Only for online purchases).
  • Postage and package costs to our address are borne by the customer. In certain circumstances will collect at no additional cost to the customer if goods have been damaged in transit or as the result of any technical problem detected.
  • Returns will only be accepted after checking the condition of the product and compliance with the aforementioned conditions.
What should I do if I receive damaged packaging or goods?
If your order is delivered with damaged packaging, you must check the contents at the time of delivery and make your complaint to the carrier, before contacting Customer Service. You must also contact Customer Service if you receive a package in good condition that contains damaged goods. Customer Service will arrange for collection from the location specified by the customer, in the original dispatch area, and will begin the process of replacing the product.

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