refund policy

Exchanges and Returns

What should I do if I am not satisfied with my purchase?

If you wish to exchange or return items, you must contact Customer Support (oboticario.pt or by calling 937-670-002), within 30 days from the date of receipt, which will provide you with information about the exchange/return process. Under no circumstances send the articles without prior contact as they will not be received.

The return of articles must respect the following condition:

  • Refund of items in good condition (in sales conditions), with original packaging and accompanied by the respective receipt or invoice.

If the packaging is damaged and the items show obvious signs of use, we will not be able to accept the exchange or refund.

After contacting the oboticario.pt Customer Service and being given the return instructions, you must send us the item properly packaged, with original packaging, to our address:

E-Commerce - O Boticário,
Espace Building | Alameda dos Oceanos
Nº 59 | Floor -1 | Block C
1990-207 Parque das Nações
Portugal
Mobile: 937670002

If you choose to return the amount, we inform you that:

  • The refund is made according to the will shown by the Customer (Online purchases only).
  • Shipping costs to our address are borne by the customer. oboticario.pt will make collections depending on the situation presented, without any additional cost, for customers injured by the transport or technical problem detected.
  • Returns will only be made after checking the status of the product and verifying compliance with the conditions described above.

What should I do if I receive a damaged package or items?

In the event that the shipping package is damaged, you must check its contents at the time of delivery and submit the claim to the carrier, later contacting customer support oboticario.pt. You should also contact oboticario.pt Customer Support if you have received a package in good condition but the items are still damaged.

oboticario.pt Customer Service will schedule the collection at the place you indicate, in the same original shipping area of ​​the order, and will start the product replacement process.